Shipping policy

Thank you for shopping with us! We are committed to processing and delivering your orders as quickly and reliably as possible. Please review the following shipping policy before placing your order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During sales, holidays, or periods of high order volume, processing may take a little longer.
  • Once your order has been shipped, you will receive a confirmation email or message with your tracking information, where available.

Shipping Time

Estimated delivery times are:

  • Local/National Orders: 3–7 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may be delayed due to weather, customs, courier issues, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order size, and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

Tracking Your Order

Once your order has been dispatched, you may receive a tracking number by email, SMS, or other contact method provided at checkout.

Tracking information may take 24–48 hours to become available after your order has been shipped.

Incorrect or Incomplete Address

Please make sure your shipping address and contact information are correct before completing your purchase.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has been processed.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the shipment.

Once an order has been handed over to the shipping carrier, delivery delays may be outside our control. We will work with the carrier to resolve eligible delivery issues.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged package and products.

We will review the issue and determine the appropriate solution in accordance with our return/refund policy.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: theurbansoukofficial@gmail.com
Phone/WhatsApp: 03193688626
Business Address: A 245 Sector X-6 Gulshan e maymar Karachi

We appreciate your business and thank you for choosing our store!